Darlene's First Look
It's deliveries like these that keep me in the car business. Just a few days ago that Darlene came across my desk as an internet lead from our website. I called her while she was watching her grandson and told her that I would be sending her a personalized video of the 2013 Buick Verano. I hadn't seen this car on our lot yet. We have over 500 cars and at times it's difficult to keep track of all that is going on in the lot. Once I found it, I was impressed by how clean it was and how many options it came with. I knew after just a few moments this is the car for Darlene. Next, I set up an appointment for Darlene to visit the dealership.
Shortly after she arrived, I got together some information for a test drive, then we were off on a test drive. She loved the look and feel of the Verano. Seeing her excitement was the best part of the experience for me. Once we returned to the dealership, I put some numbers together for her. During the presentation, I could tell she was very emotional. Her payments were much lower than expected and I believe the reality that this was no longer a fantasy became evident to her. I actually stood up and gave her a hug.
After Darlene was done signing papers in finance I took her to see the newly detailed 2013 Buick Verano. We went over all the options, paired her phone and set up her OnStar. She was amazed at all the technology available to her. I could tell she was a little intimidated by all the technology. I assured her that once I set everything up for her, it would all work automatically and with ease. I showed her how to download directions back home and we said our good-byes. Several times she said “I really appreciate you Wayne”. I'm not sure she realized just how much I appreciated her.
Thank you Darlene!
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